Return Policy

Returns & replacements will be accepted only within 3 days once the Order is delivered, post of which will not be eligible for returns or refunds

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To further process for a refund or replacement, we request you to send us clear snapshots of the items received in the shipment, waybill, invoice on omerrjewellery@gmail.com (you will receive a response within 24 hours once we receive the query).

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We do not have a cancellation policy, once the Order is shipped (prepaid or cash on delivery) there will be no returns except on cases below.

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Omerr is  a homegrown brand, each Order is manually and specifically monitored and packed with care. Chances for missing items or wrong items to be shipped is less likely.

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REFUNDS WILL BE DONE IN THE FOLLOWING CASE:

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• Genuine breakage issues.

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• Packages lost in transit.

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NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:

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Incorrect or outdated delivery address.

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Incorrect address format including any form of a PO Box address.

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Package refused by recipient.

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Products returned in a used or damaged condition.

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Minor colour and design variation. All products are handmade/cast made and use base materials as bronze, so there may be slight variation from the photographs on our website.

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If the jewellery/accessories are not faulty or damaged.